- Meters are read during the middle to last part of each month, and our bills go out by the last business day of the month.
- Bills must be paid on time. Payment must be in our office no later than 7:00 am on the 16th of each month. The deadline is called the “Monthly Due Date”. [If you pay by mail, and mail your payment near the due date, it may not reach our office before the late fee is applied. You may want to contact our office before the due date to see if your payment has been received. We understand the frustration when a bill is mailed early, but arrives late. However, if a payment is not in our office we cannot give credit.] If the Due date falls on a weekend or legal holiday, the due date for payment purposes shall be the next business day following the holiday.
THE LATE FEE IS $25.00
EXAMPLE: If the 15th falls on a Sunday, the Late Fee will be applied Tuesday morning.
- Delinquent accounts are subject to the disconnection process. On the next business day after the “Monthly Due Date”, we will send out late notices. This late notice will contain the required information and specify a payment deadline [The regular cut-off date is the 26th of each month, unless this day falls on a weekend or legal holiday, in which the cut-off date for delinquent accounts will be the next business day.]
EXAMPLE: If the cut-off day (the 26th falls on a Sunday, the payment must be received before Tuesday Morning.
- On cut-off day, a delinquent list will be prepared. At this time all accounts that are not paid will be cut-off, resulting in a Trip fee of $40.00.
If the water meter is locked out due to non-payment, a Reconnect Fee of $40.00 will also be charged.
As you can see, it is very important to take care of your water bill before the 26th of each month, to avoid extra fees.
RECAP:
Monthly Due Date: 15th of each month
LATE FEE: $25.00
TRIP FEE: $40.00
RECONNECT FEE: $40.00
NSF CHARGE: $40.00
CUT LOCK/ TAMPERING: $100.00
Meter Re-Read (if read correctly): $20.00
TURN WATER ON /OFF DUE TO WATER LEAK ON CUSTOMERS SIDE : $10.00
SEWER STOP NOT ON CORPORATION SIDE: $10.00
Fee for lost bill** $2.00___
** STUB REQUIRED ON PAYMENTS RECEIVED IN THE OFFICE, WHICH INCLUDES ONLINE BILL PAYMENTS THROUGH YOUR BANK DIRECTLY.
As you can see, these procedures can be both complicated and expensive to customers who do not pay their bills on time and in full each month.
Unfortunately, the small percent of customers who are chronically delinquent cost the corporation more than their fair share of time, money, and staff effort, so it is only fair that they pay the extra costs associated with their delinquent accounts, rather than the customer base as a whole. Thank you for your understanding and cooperation in this matter. Please Do Not hesitate to contact our office.
Attention: If you have not received your bill by the 5th of each month .Please contact our office for the balance..
NO LEAK ADJUSTMENTS OR POOL FILL-UP ADJUSTMENTS!!!
OWSC CUSTOMERS
June 18, 2020
WE WILL BE RESUMING SHUT OFFS EACH MONTH. PAYMENTS ARE DUE BY THE 25TH OF THE MONTH AND CUT OFF DAY IS ON 26TH.
IF YOU NEED TO KNOW YOUR BALANCE PLEASE CALL THE OFFICE DURING BUSINESS HOURS...
Safety of Tap Water During COVID-19
March 19, 2020
"Coronavirus (COVID-19) Information
March 17, 2020
Information from the CDC - Corona Virus
Information from the CDC - Hand Washing Protocol
Video from the CDC - FIght Germs. Wash Your Hands!
New Rates
December 17, 2019
New Water and Sewer Rates goes in effect Jan. 2020
Come to the Office if you would like a copy of the new rates!!